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Grass Valley Group: Team enhances customer service skills
Over 30 Technical Support, Call Center-Core Products staff at Thomson Broadcast & Media Solutions in Grass Valley participated in two -- four hour training sessions to enhance their customer service skills. Grass Valley Group is world leader in digital video technologies.

According to participants in the Sierra College training, they learned importance of their attitude in shaping the outcome of customer interactions as well as providing service to both internal and external customers. Employees said: “It raised my consciousness on how I play a part in good customer service,” “I learned how to deal with ‘bad news’ and make it positive for the customer,” and “I benefited from the exchange of ideas with customer service teammates.”

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Sierra College Center for Applied Competitive Technologies and Economic and Workforce Development
(916) 660-7801
Sierra College Training & Development
Sierra College Center for Applied Competitive Technologies (CACT)
  Placer, Nevada and parts of El Dorado and Sacramento Counties
Rocklin - Roseville Auburn Truckee Nevada City Grass Valley
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