Telefunken worked with Sierra College Training and Development to design Technical Writing training for employees charged with writing work instructions for the quality department. Instructor Dennis Wade customized the course to use the company’s standard internal template. Then, based on employees’ needs, the class reviewed writing skills and techniques.

On the evaluations for the four recent classes provided by Sierra College in Technical Writing and Systematic Problem Solving for Telefunken employees, 98% agreed that the training was relevant to their jobs, 95% reported learning new skills and 92% said that they could apply the training to their jobs.